Training Safe & Resilient Banking Operations

OVERVIEW Training Safe & Resilient Banking Operations

Operasional perbankan menghadapi berbagai risiko yang dapat mengganggu kelangsungan layanan, mulai dari human error, kegagalan sistem, gangguan teknologi, fraud, cyber incident, gangguan infrastruktur, bencana, hingga krisis eksternal. Kondisi tersebut menuntut bank tidak hanya mampu mengelola risiko, tetapi juga membangun operasi yang aman, tangguh, adaptif, dan mampu mempertahankan layanan kritikal ketika terjadi disruption. PT Cakra Biwa Consultant menyelenggarakan pelatihan Safe & Resilient Banking Operations untuk membantu insan perbankan membangun operational resilience melalui penguatan risk management, internal control, business continuity, crisis management, technology resilience, serta human factors. Pelatihan dirancang untuk memberikan pemahaman strategis dan aplikatif dalam menciptakan operasional bank yang safe, reliable, resilient, responsive, dan continuously improving.

TUJUAN Training Safe & Resilient Banking Operations

Diharapkan setelah mengikuti pelatihan dari PT Cakra Biwa Consultant, peserta dapat:

• Memahami konsep safe dan resilient banking operations.
• Mengidentifikasi operational risk yang dapat mengganggu keberlangsungan layanan bank.
• Memahami hubungan antara operational risk, business continuity, dan operational resilience.
• Mengidentifikasi critical banking processes dan critical services.
• Memperkuat internal control untuk mencegah operational failure.
• Mengembangkan strategi menghadapi operational disruption.
• Meningkatkan kesiapan menghadapi technology, cyber, dan infrastructure disruption.
• Mengintegrasikan human factors dalam operational resilience.
• Mengembangkan crisis response dan recovery strategy.
• Membangun budaya resilience dan continuous improvement di lingkungan perbankan.

MATERI Training Safe & Resilient Banking Operations

1. Fundamentals of Safe & Resilient Banking Operations

• • Konsep safe banking operations
  • Konsep operational resilience
  • Safety, reliability, resilience, dan sustainability
  • Tantangan operasional perbankan modern
  • Resilience sebagai strategic banking capability

2. Banking Operational Risk Management

• • Identifikasi operational risk
  • Risk assessment dan risk treatment
  • Operational risk event
  • Loss event dan near miss
  • Key Risk Indicators (KRI)
  • Operational risk monitoring

3. Critical Banking Services & Business Processes

• • Identifikasi critical services
  • Critical business functions
  • Process dependency mapping
  • Internal dan external dependencies
  • Single point of failure
  • Business impact terhadap layanan nasabah

4. Human Factors & Human Error Management

• • Human error dalam operasional bank
  • Fatigue, workload, dan stress
  • Communication failure
  • Competency gap
  • Error-producing conditions
  • Human error prevention strategy

5. Internal Control & Operational Safety

• • Preventive dan detective controls
  • Segregation of duties
  • Maker-checker principle
  • Authorization dan verification
  • Reconciliation
  • Exception management
  • Control effectiveness monitoring

6. Technology & Digital Banking Resilience

• • Technology dependency
  • System availability dan reliability
  • IT operational risk
  • Digital banking disruption
  • Backup dan redundancy
  • System recovery
  • Technology resilience strategy

7. Cybersecurity & Operational Resilience

• • Cyber risk sebagai operational disruption
  • Human factors dalam cybersecurity
  • Phishing dan social engineering
  • Cyber incident response
  • Data protection
  • Coordination antara cyber response dan business continuity

8. Facility & Infrastructure Resilience

• • Building dan facility risk
  • Power supply disruption
  • Communication infrastructure
  • Data center dan server room
  • Physical security
  • Emergency facility management

9. Business Continuity Management for Banking

• • Business Continuity Management framework
  • Business Impact Analysis (BIA)
  • Recovery Time Objective (RTO)
  • Recovery Point Objective (RPO)
  • Business continuity strategy
  • Critical process recovery

10. Crisis Management & Emergency Response

• • Crisis identification
  • Crisis management structure
  • Incident escalation
  • Emergency communication
  • Crisis decision-making
  • Coordination dengan stakeholders
  • Crisis leadership

11. Third-Party & Outsourcing Resilience

• • Third-party operational risk
  • Vendor dependency
  • Outsourcing risk
  • Critical third-party services
  • Vendor resilience assessment
  • Contingency arrangement

12. Operational Incident Management

• • Incident detection
  • Incident classification
  • Incident reporting
  • Incident escalation
  • Root Cause Analysis
  • Corrective and preventive action
  • Lessons learned

13. Resilience Testing & Recovery Readiness

• • Resilience testing framework
  • Business continuity testing
  • Disaster recovery testing
  • Scenario-based testing
  • Recovery capability assessment
  • Identification of resilience gaps

14. Building a Resilient Banking Culture

• • Risk awareness culture
  • Safety culture
  • Accountability dan ownership
  • Speak-up culture
  • Continuous learning
  • Continuous improvement
  • Management commitment

15. Strategic Roadmap for Safe & Resilient Banking Operations

• • Operational resilience maturity assessment
  • Gap identification
  • Resilience improvement priorities
  • Development of resilience roadmap
  • Key performance and resilience indicators
  • Strengthening long-term operational resilience

✅ Siap bersaing, Siap naik level, Bersama PT CAKRA BIWA Consultant melalui Training Safe & Resilient Banking Operations!

💬 [Cek Jadwal Program] 🔗 [Daftar Sekarang] 💬 [Konsultasi Gratis]

Jadwal Pelatihan Safe & Resilient Banking Operations

Tanggal	Tempat	Kota
8 - 9 September 2026	-	Tangerang
13 - 14 Oktober 2026	-	Yogyakarta
3 - 4 November 2026	-	Yogyakarta
1 - 2 Desember 2026	-	Yogyakarta