Online Training - Assertiveness, Influencing Skills and Conflict Management

DESKRIPSI

Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others. Assertive people say and think without apologising or dominating. Assertive people are willing to find mutually satisfactory solutions to interpersonal problems and conflict – which means they are usually able to send the right signals and get the right responses. Many people often have difficulty saying “no” or are too outspoken and aggressive. Either way doesn’t result in a job well-done or would probably result in damaged relationships. Having said that, there are times when it may be appropriate to be passive or aggressive. So how do you achieve the balance? Assertiveness, Influencing Skills and Conflict Management is designed for who want to find the balance, get things done and get what they want while commanding respect from others.

MATERI

• Recognise and distinguish passive, aggressive and passive-aggressive behavior
• Cultivate assertive behaviour to get what you want and get ahead
• Explore and understand how men and women generally communicate differently verbally and non-verbally
• Analyse and understand your own behaviour and attitude and how it relates to your effectiveness
• Identify barriers to your assertiveness and discard habits that impede assertive behavior
• Deliver feedback without getting shot
• Be able to deliver impactful messages that results in win-win situations
• Learn to manage and resolve conflicts successfully
• Develop your skills in assertive communication
• Build your confidence in dealing with challenging situations
• Capitalise on your strengths in communicating with others