Training Human Error & Safety Risk Management for Banking

OVERVIEW Training Human Error & Safety Risk Management for Banking

Human error merupakan salah satu faktor penting yang dapat memengaruhi keselamatan operasional, kualitas layanan, kepatuhan, keamanan transaksi, serta efektivitas pengendalian risiko di sektor perbankan. Kompleksitas proses kerja, tekanan target, penggunaan teknologi digital, aktivitas multitasking, kelelahan, miskomunikasi, hingga kelemahan prosedur dapat meningkatkan kemungkinan terjadinya kesalahan yang berpotensi menimbulkan operational loss, fraud opportunity, customer complaint, maupun reputational risk. PT Cakra Biwa Consultant menyelenggarakan pelatihan Human Error & Safety Risk Management for Banking untuk membantu insan perbankan memahami faktor penyebab human error serta membangun pendekatan sistematis dalam mengidentifikasi, mencegah, mengendalikan, dan mengevaluasi safety risk dalam aktivitas perbankan. Pelatihan dirancang dengan perspektif operational risk, internal control, risk management, compliance, dan human factors yang relevan bagi Perbankan.

TUJUAN Training Human Error & Safety Risk Management for Banking

Diharapkan setelah mengikuti pelatihan dari PT Cakra Biwa Consultant, peserta dapat:

1. Memahami konsep human error dan safety risk dalam operasional perbankan.
2. Mengidentifikasi faktor manusia yang dapat memicu kesalahan operasional.
3. Menganalisis hubungan antara human error, operational risk, dan control failure.
4. Mengidentifikasi aktivitas perbankan yang memiliki potensi safety risk tinggi.
5. Menerapkan pendekatan human factors dalam pengelolaan risiko.
6. Mengembangkan strategi pencegahan human error dan operational incident.
7. Memperkuat internal control untuk mengurangi kemungkinan kesalahan.
8. Membangun budaya risk awareness dan safety awareness di lingkungan perbankan.
9. Mengembangkan early warning indicators untuk mendeteksi potensi kesalahan.
10. Meningkatkan efektivitas incident reporting, investigation, dan corrective action

MATERI Training Human Error & Safety Risk Management for Banking

1. Fundamentals of Human Error in Banking

• • Konsep human error dan human factors
  • Jenis-jenis human error
  • Error of omission dan error of commission
  • Active error dan latent error
  • Human error dalam aktivitas front office, back office, dan support function

2. Banking Safety Risk Management Framework

• • Konsep safety risk dalam lingkungan perbankan
  • Hubungan safety risk dengan operational risk
  • Risk identification, assessment, treatment, dan monitoring
  • Risk ownership dan accountability
  • Integrasi safety risk dengan enterprise risk management

3. Human Factors & Error-Producing Conditions

• • Fatigue dan workload
  • Stress dan pressure
  • Multitasking dan distraction
  • Kompetensi dan knowledge gap
  • Poor communication
  • Ambiguous procedures
  • Workplace and organizational factors

4. Human Error Risk Assessment

• • Identifikasi aktivitas yang rentan terhadap human error
  • Human Error Risk Assessment
  • Risk matrix dan risk scoring
  • Failure Mode and Effects Analysis (FMEA)
  • Human error criticality assessment
  • Prioritas pengendalian risiko

5. Common Human Error in Banking Operations

• • Kesalahan input dan processing transaksi
  • Kesalahan verifikasi dan authorization
  • Kesalahan dokumentasi
  • Miscommunication antar-unit kerja
  • Kesalahan handling customer
  • Kesalahan dalam proses digital banking
  • Kesalahan akibat override dan bypass procedure

6. Human Error, Fraud & Operational Loss

• • Perbedaan human error dan intentional misconduct
  • Human error sebagai fraud-enabling condition
  • Control weakness dan control override
  • Operational loss event
  • Lessons learned dari banking incidents

7. Safety Critical Banking Processes

• • Cash handling dan branch operations
  • Treasury dan transaction processing
  • Credit administration
  • Customer data management
  • Digital banking operation
  • IT and cybersecurity-related human factors
  • Business continuity dan emergency response

8. Internal Control for Human Error Prevention

• • Preventive dan detective controls
  • Segregation of duties
  • Maker-checker principle
  • Authorization control
  • Reconciliation
  • Exception monitoring
  • Control automation dan system-based control

9. Error-Proofing & Banking Process Improvement

• • Konsep Poka-Yoke dalam proses perbankan
  • Simplifikasi proses kerja
  • Standard Operating Procedure improvement
  • Automation sebagai error prevention
  • Reducing manual intervention
  • Designing safer banking processes

10. Incident Reporting & Human Error Investigation

• • Incident identification dan reporting
  • Incident classification
  • Root Cause Analysis
  • 5 Why Analysis
  • Fishbone Analysis
  • Human error investigation
  • Corrective dan preventive action

11. Safety Risk Monitoring & Early Warning System

• • Key Risk Indicators (KRI)
  • Human error indicators
  • Near-miss monitoring
  • Operational incident trends
  • Error frequency dan severity analysis
  • Early warning indicators untuk banking operations

12. Building a Human Error-Resilient Banking Culture

• • Risk awareness culture
  • Safety culture dalam perbankan
  • Just Culture
  • Speak-up culture
  • Learning from incidents
  • Continuous improvement
  • Management commitment dan employee accountability

13. Strategic Action Plan for Human Error & Safety Risk Management

• • Penyusunan human error prevention strategy
  • Penguatan control environment
  • Risk-based monitoring
  • Improvement roadmap
  • Pengukuran efektivitas pengendalian
  • Penyusunan action plan implementasi di lingkungan bank

✅ Siap bersaing, Siap naik level, Bersama PT CAKRA BIWA Consultant melalui Training Human Error & Safety Risk Management for Banking!

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Jadwal Pelatihan Human Error & Safety Risk Management for Banking

Tanggal	Tempat	Kota
8 - 9 September 2026	-	Tangerang
20 - 21 Oktober 2026	-	Yogyakarta
17 - 18 November 2026	-	Yogyakarta
15 - 16 Desember 2026	-	Yogyakarta